Frequently Asked Questions

We love hearing from customers, but please read our FAQs before reaching out!

Guarantee and Return Policy

Covered in this section:

  • Mite Avenge® guarantee and return
  • Returning other merchandise
  • How to make a return

Mite Avenge® Guarantee:

Mite Avenge Multi-Packs carry a 30-day, 100% money back guarantee.

Because every dog’s situation is different, in order to give it a fair chance, it is important to apply Mite Avenge for at least for three (3) weeks, following the appropriate treatment schedule for the type of mange you are combating. With Demodectic mites, full resolution may not be achieved within 3 weeks. However you will see a reduction of symptoms or evidence of die-off effect, both of which are signs of progress that indicate you are on the right track.

But, after applying Mite Avenge as directed, you feel that Mite Avenge has not benefited your pet, simply return the unused product and application components to us within 30 days of purchase. 100% of your purchase price will be refunded instantly upon receipt.

Single bottle and extended care purchases carry no such guarantee and are non-refundable. This guarantee is limited to one refund per customer and/or address.

Refunds are limited to the purchase price of the product. Return postage is at the buyer’s expense. We recommend that your return be sent by a means that is trackable.

Other merchandise returns:

Only Mite Avenge Multi-packs carry our 30-day, 100% money back guarantee. Other new, unopened products may be returned within 30 days as long as they are in resalable condition. Returned items that meet these criteria will be refunded at 80% of the purchase price. Return postage is at the buyer’s expense and the return must be received within 30 days of purchase. Shipping charges incurred at the time of sale, if any, are non-refundable. Opened, used, damaged or products that are returned after 30 days will be discarded without notification.

We make no other warranties of any kind or nature, express or implied, respecting our products. Our liability is limited to the price of the product. We are not responsible or liable for consequential, incidental or other damages. Products purchased from Happy Dog Naturals are not intended for human use.

To make a return:

Returns should be sent to:
RETURNS
Happy Dog Naturals
2009 6th Street West
Palmetto, FL 34221

  • We strongly recommend sending your return back by a means that offers package tracking.
  • Please include the packing list or order receipt to ensure the refund is credited properly.
  • Opened, used, damaged or products that are returned after 30 days will be discarded without notification.
Shipping Policy

We ship to the U.S., U.S. Territories, APO addresses and Canada only.

Covered in this section:

  • Live outside the U.S.?
  • Canadian orders
  • U.S. orders
  • Shipping Terms & Conditions

Live outside the U.S.?

Take heart! It is still possible to get our products sent to you if you want to arrange the logistics. Here is how to get our products if you live outside of the U.S. or Canada.

  1. Arrange with a friend or relative within the U.S. to forward your order to you or locate a parcel forwarding service with a U.S. address that forwards parcels to your country. (For example, this service is one of many that can help our friends in Australia.)
  2. Make your purchase in our online store using a US credit card or PayPal account.
  3. When you check out, enter your forwarding service’s U.S. address as the shipping address.

How much does this method cost?

  • Because your forwarding service’s address will be within the United States, your order falls under our U.S. shipping policy as outlined below.
  • Any other fees, taxes and/or duty (if any) are not included in our pricing.

Canadian Orders

  • Shipping to Canada: $45 for orders up to $300 (USPS Priority Mail)
  • Border fees, taxes and/or duty, if any, are not included in our pricing.
  • Delivery times are typically around 2 weeks due to customs processing, however specific dates cannot be estimated or guaranteed.

U.S. Orders

  • Purchases over $75 enjoy free shipping. (Free shipping for such a low minimum? Try to find that elsewhere!)
  • A $7.95 Priority Shipping Upgrade is available for orders over $75. The Priority upgrade features 2-3 day delivery in the US, first priority on product availability in the event of limited quantities and same-day shipping for orders received before 1pm on normal business days.
  • Purchases under $75 incur a modest $7.95 for our Priority Shipping Upgrade.
  • An option for Express shipping is available at checkout. Express shipments are delivered in 1-2 days, depending on location.
  • Only Express shipments have firmly guaranteed delivery dates. Delivery dates provided for any other service are estimates only and subject to change without notice.
  • Tracking number(s) are automatically sent by our logistics system to the email address you provided when you placed your order.
  • APO and U.S territory addresses are included in our free and flat-fee shipping program. However, even though such orders ship by Priority Mail, delivery times to these regions cannot be guaranteed.

Shipping Terms & Conditions

  • Only Express shipments have firmly guaranteed delivery dates. Delivery takes 1-2 days depending on location.
  • Delivery dates provided for any other service are estimates only and subject to change without notice.
  • Goods will be sent to the address you enter when you place your order. Please verify your shipping address before finalizing your order.
  • If you want your package delivered to a particular location at your delivery address, it is up to you to communicate that to your mail carrier. The Postal Service does not allow us to provide instructions with regard to your property.
  • You will automatically receive an email with your tracking information and estimated delivery timeframe when your order ships. You will also receive a delivery confirmation email when your package is scanned as delivered. Both emails will be sent to the email address you provide with your order. Please double check your email address before finalizing your order.
  • If you receive a delivery confirmation but the package cannot be located, it is your responsibility to contact the carrier immediately.
  • We are not responsible for items damaged at, stolen or removed from any place of delivery. It is your responsibility to select and notify USPS of a secure shipping location at the provided delivery address.
  • The risk of loss and title for your package(s) passes from Happy Dog Naturals to you upon proof of delivery by the carrier. In the event of missing or damaged packages with proof of safe delivery, you must file any claims for reimbursement. We cannot guarantee the outcome of insurance claims. Insurance limits are set by carrier.
  • USPS Delivery Confirmation is acceptable evidence for proof of delivery by all major credit card processors if shipped to the credit card holder’s billing address.
  • We are not responsible for shipping delays including but not limited to: delays caused by weather, lost or stolen packages, incorrect shipping or billing address, declined method of payment, carrier-related delivery problems at the provided delivery address or other delivery problems beyond our control.
What kind of mange does my dog have?

Sarcoptic, Demodectic and Cheyletiella mange mites are difficult to detect and have symptoms that resemble other health problems.

Mange, especially the Demodectic variety, is frequently misdiagnosed.

Use our Mange Symptom Checker to help determine which variety of mange is troubling your pet.

What do I need to buy? Just give me a list!

If you’re ready to get started, and unsure what to purchase, choose one of our mange fighting Easy Kits.

Each kit contains Mite Avenge®, plus a list of recommended products to select from.

Mite Avenge® Easy Kit for Demodectic Mange

Mite Avenge® Easy Kit for Sarcoptic Mange

Mite Avenge® Easy Kit for Cheyletiella Mange

Important!

Your Mite Avenge® Easy Kit bundle will include treatment schedules and application tips for Demodectic, Sarcoptic and Cheyletiella mange. Please read before starting treatment.

Demodectic mange treatment requires special attention to repair and rebuild your dog’s immune system. Find more information here.

Why can't I just place an order over the phone?

You can.

Ordering using our secure online store is safe and convenient at any time of the day or night.

You can also view your order history in the My Account area, and we can keep in touch through email if you have questions about your treatment program.

But you can place an order over the phone by calling us at (941) 729-1527 during business hours.

I used Mite Avenge and my dog got worse, what gives?!

Often when treating mange, things can seem to get worse before they get better.

The Die-Off Effect:
Whether you are using a chemical or natural treatment, something is bound to happen when hundreds of dead parasites trapped in a dog’s skin release all their toxins and decompose at once.

Knowing what your dog is going through will prevent you from unnecessary panic when die-off symptoms appear.

Read this informative article about the Die-Off effect.

Can I use your products on my cat/goat/family? What about fleas? Do they work on fungus?

We appreciate your enthusiasm but we don’t recommend using our products off-label, for other applications, or on other animals. They are designed for treating canine mange only.

Special note for cat owners:
Your furry friends are delicate and prone to allergies. The ingredients (essential oils) in Mite Avenge® are harmful to cats. No means no!

Give us a Bark!

941-729-1527

[email protected]

Business Hours:
Monday – Friday
9:00 am – 5:00 pm EST
Closed evenings, weekends and holidays

Happy Dog Naturals
2009 6th Street West
Palmetto, FL 34221