Frequently Asked Questions

We love hearing from customers, but please read our FAQs before reaching out!

I live in ________. Do you have a distributor or retailer near me?

Due to ingredient fragility and freshness concerns, our products are shipped directly from our facility and not sold in stores. Our full range of products is only available through our website..

Shipping to U.S., U.S. Territories, & APO addresses

  • Purchases over $75 enjoy free shipping. (Free shipping for such a low minimum? Try to find that elsewhere!)
  • An  $8.95 Priority Shipping Upgrade is available for orders over $75. The Priority upgrade features
    • 2-3 day delivery in the US,
    • Priority fulfillment is order queue
    • First priority on product availability in the event of limited quantities
    • Same-day shipping for orders received before 1pm on normal business days.
  • Purchases under $75 incur a modest $8.95 and enjoy all the amenities of our Priority Shipping Upgrade.
  • An option for Express shipping is available at checkout. Express shipments are delivered in 1-2 days, depending on location.
  • Only Express shipments have firmly guaranteed delivery dates. Delivery dates provided for any other service are estimates only and subject to change without notice.
  • Tracking number(s) are automatically sent by our logistics system to the email address you provided when you placed your order.
  • APO and U.S territory addresses are included in our free and flat-fee shipping program. Ddelivery times to these regions cannot be guaranteed.
International Shipping

We ship internationally (to destinations allowed by US regulations) under the following policies.

  • Customs clearance is not our responsibility. We recommend getting clearance from your customs department ahead of time, as we are not responsible for failed shipments. Use these downloadable manufacturers declarations for Mite Avenge and other Happy Dog Naturals brand products. They should tell them everything they need to know to approve importing our products.
  • We cannot provide follow-up support or refunds if the package doesn’t make it through.
  • Happy Dog Naturals is not responsible for international shipments once the package has left the hands of our postal service. 
  • International shipping takes time. Delivery times are typically around 2 weeks due to customs processing, however specific dates cannot be estimated or guaranteed. We do not have any better tracking information than what is available through the tracking number we sent you.
Rates:
  • Canada:  $50 for orders up to $275.00
    (USPS Priority Mail)
  • Other International destinations:
    $70 for orders up to $275.00
    (USPS Priority Mail)
  • Import duties, taxes, and border fees or other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
Shipping Terms & Conditions

  • Only Express shipments have firmly guaranteed delivery dates. Delivery takes 1-2 days depending on location.
  • Delivery dates provided for any other service are estimates only and subject to change without notice.
  • Goods will be sent to the address you enter when you place your order. Please verify your shipping address before finalizing your order.
  • If you want your package delivered to a particular location at your delivery address, it is up to you to communicate that to your mail carrier. The Postal Service does not allow us to provide instructions with regard to your property.
  • You will automatically receive an email with your tracking information and estimated delivery timeframe when your order ships. You will also receive a delivery confirmation email when your package is scanned as delivered. Both emails will be sent to the email address you provide with your order. Please double check your email address before finalizing your order.
  • If you receive a delivery confirmation but the package cannot be located, it is your responsibility to contact the carrier immediately.
  • We are not responsible for items damaged at, stolen or removed from any place of delivery. It is your responsibility to select and notify USPS of a secure shipping location at the provided delivery address.
  • The risk of loss and title for your package(s) passes from Happy Dog Naturals to you upon proof of delivery by the carrier. In the event of missing or damaged packages with proof of safe delivery, you must file any claims for reimbursement. We cannot guarantee the outcome of insurance claims. Insurance limits are set by carrier.
  • USPS Delivery Confirmation is acceptable evidence for proof of delivery by all major credit card processors if shipped to the credit card holder’s billing address.
  • We are not responsible for shipping delays including but not limited to: delays caused by weather, lost or stolen packages, incorrect shipping or billing address, declined method of payment, carrier-related delivery problems at the provided delivery address or other delivery problems beyond our control.
International Shipments (includes above)
  • All prices are in USD.
  • Import duties, taxes, and border fees or other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
  • Customs clearance is not our responsibility and we are not responsible for failed shipments. We cannot provide follow-up support or refunds if the package doesn’t make it through.
  • The safest was to ensure your order does get through is to ask your customs department ahead of time. This PDF file  should tell them everything they need to know. DOWNLOAD IT NOW!
  • Delivery times are typically around 2 weeks due to customs processing, however specific dates cannot be estimated or guaranteed.
  • Happy Dog Naturals is not responsible for the package once it is in the hands of the shipping carrier. 
Guarantees and Return Policy

Covered in this section:

  • Mite Avenge® guarantee and return
  • Returning other merchandise
  • How to make a return

Mite Avenge® Satisfaction Guarantee:

Mite Avenge Multi-Packs carry a 30-day, no questions asked, 100% money-back satisfaction guarantee.

Please note: Because every dog’s situation is different it is important to follow the appropriate treatment plan for the your dog’s particular type of mange for at least for three (3) weeks. (With Demodectic mites, full resolution may not be achieved within 3 weeks. However you will see a reduction of symptoms or even notice a worsening of symptoms due to die off effect, both of which are signs of progress that indicate you are on the right track.)

If, after applying Mite Avenge as directed, you feel that Mite Avenge has not benefited your pet, simply return the unused product and application components to us within your 30-day return period.

  • Single bottle and extended care Mite Avenge purchases carry no such guarantee and are non-refundable.
  • The 30-day return period ends 30 days from the date of delivery as stated by the United States Postal Service.
  • Use of refund policy is limited to one refund per customer and/or address.
  • Refunds are limited to the purchase price of the product. Shipping charges, if any, are non-refundable.
  • Refunds are posted to the original form of payment for the order.
  • Return postage is at the buyer’s expense.

Other merchandise returns

Only Mite Avenge Multi-packs carry our 30-day, 100% money back guarantee. Other products are not covered by any type of claim or guarantee but may be returned under the following conditions:

  • New, unopened products other than Mite Avenge that are in resalable condition are returnable within a 30-day return period (see below)
  • Product(s) meeting the above criteria will be refunded at 80% of the purchase price of the product(s).
  • Opened products, or products returned outside of the return period, will be discarded without notification.
  • The 30-day return period ends 30 days from the date of delivery as stated by the United States Postal Service.
  • Use of refund policy is limited to one refund per customer and/or address.
  • Refunds are limited to the purchase price of the product. Shipping charges, if any, are non-refundable.
  • Refunds are posted to the original form of payment for the order
  • Return postage is at the buyer’s expense.

We make no other warranties of any kind or nature, express or implied, respecting our products. Our liability is limited to the price of the product. We are not responsible or liable for consequential, incidental or other damages. Products purchased from Happy Dog Naturals are not intended for human use.

Return address:

RETURNS
Happy Dog Naturals
2009 6th Street West
Palmetto, FL 34221

  • We strongly recommend sending your return back by a means that offers package tracking.
  • Please include the packing list or order receipt to ensure the refund is credited properly.
What kind of mange does my dog have?

Sarcoptic, Demodectic and Cheyletiella mange mites are difficult to detect and have symptoms that resemble other health problems.

Mange, especially the Demodectic variety, is frequently misdiagnosed.

Use our Mange Symptom Checker to help determine which variety of mange is troubling your pet.

What do I need to buy? Just give me a list!

If you’re ready to get started, and unsure what to purchase, choose one of our mange fighting Easy Kits.

Each kit contains Mite Avenge®, plus a list of recommended products to select from.

Mite Avenge® Easy Kit for Demodectic Mange

Mite Avenge® Easy Kit for Sarcoptic Mange

Mite Avenge® Easy Kit for Cheyletiella Mange

Important!

Your Mite Avenge® Easy Kit bundle will include treatment schedules and application tips for Demodectic, Sarcoptic and Cheyletiella mange. Please read before starting treatment.

Demodectic mange treatment requires special attention to repair and rebuild your dog’s immune system. Find more information here.

What is the mite die-off effect?

Often when treating Demodectic Mange, things can seem to get worse before they get better. (This does not apply to Sarcoptic Mange or Cheyletiella Mange)

The Die-Off Effect:
Whether you are using a chemical or natural treatment, something is bound to happen when hundreds of dead parasites trapped in a dog’s skin release all their toxins and decompose at once.

Knowing what your dog is going through will prevent you from unnecessary panic when die-off symptoms appear.

Read this informative article about the Die-Off effect.

Can I use your products on my cat/goat/family? What about fleas? Do they work on fungus?

We appreciate your enthusiasm but we don’t recommend using our products off-label, for other applications, or on other animals. They are designed for treating canine mange only.

Special note for cat owners:
Your furry friends are delicate and prone to allergies. The ingredients (essential oils) in Mite Avenge® are harmful to cats. No means no!

Give us a Bark!

Email

[email protected]

Phone Support & Business Hours

(for those wish to speak to a real, live human)
Monday – Friday
9:00 am – 5:00 pm Eastern time
Closed evenings, weekends and holidays
(941) 729-1527

Address

Happy Dog Naturals
2009 6th Street West
Palmetto, FL 34221