Shipping, Refunds and Return Policies

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US Shipping
Canadian Shipping
Shipping Terms and Conditions
Guarantees, Refunds, Return Policies

US Shipments

• Purchases over $85 enjoy free USPS Ground Advantage shipping.
• Orders received before 2:00 pm ET ship the same day.

 USPS Priority Shipments

• USPS Priority Mail and Priority Express shipping upgrades are available at checkout.
• Ground Advantage shipments are generally delivered in 3-5 days, depending on location.
• Priority Mail shipments are generally delivered in 2-3 days, depending on location.
• Priority Express shipments are delivered in 1-2 days, depending on location.
• Ground Advantage and Priority Mail shipment dates are estimates, not guaranteed delivery dates.
• Only Express shipments have firmly guaranteed delivery dates.

Tracking Information

Our logistics system automatically sends tracking number(s) to the email address you provided when you placed your order.

US Territories and US Military addresses

• APO, FPO, DPO Military Bases and Diplomatic Locations and all U.S. Territories are serviced by USPS Ground Advantage, Priority and USPS Priority Express. Delivery times to these regions cannot be guaranteed.

We ship to US, its territories, and Canadian addresses only.

We carefully package your order in accordance with Canadian shipping standards, using appropriate harmonization codes and MSDS information.

However, we have no control over the Customs Department in the destination country, and Happy Dog Naturals is not responsible once the package is received by the Customs Department.

We do our best to help track down missing packages and achieve a high success rate with USPS for international order deliveries. However, USPS tracking information does not extend to certain countries or regions. Happy Dog Naturals is not responsible for international shipments once the package has left the US Postal Service.

International shipping takes time. Due to customs processing, delivery times are typically around six days to 2 weeks; however, specific dates cannot be estimated or guaranteed.

These downloadable manufacturers’ declarations provide customs officials with everything they need to approve the import of our products.

Canadian Rates and Duties

Rates:
Shipping rates can be easily estimated in your shopping cart. Options are USPS Priority International and USPS Priority International EXPRESS.

Duties and Taxes:
Import duties, taxes, border fees, and other import charges vary and are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your local customs office to determine what these additional costs may be.

US Shipping Terms and Conditions

• Only Express shipments have firmly guaranteed delivery dates. Delivery takes 1-2 days, depending on location.
• Goods will be sent to the address you enter when you place your order. Please verify your shipping address before finalizing your order.
• If you want your package delivered to a particular location at your delivery address, you must communicate that to your mail carrier. The Postal Service does not allow us to provide instructions regarding your property.
• You will automatically receive an email with your tracking information and estimated delivery timeframe when your order ships.
• Email communications from carriers will be sent to the email address you provided when you placed your order. Please double-check your email address before finalizing your order.
• If you receive a delivery confirmation but the package cannot be located, it is your responsibility to contact the local carrier immediately.
• We are not responsible for items damaged at, stolen from, or removed from the delivery location. It is your responsibility to select and notify USPS of a secure shipping location at the provided delivery address.
• The risk of loss and title for your package(s) passes from Happy Dog Naturals to you upon the carrier’s proof of delivery. If a package is missing or damaged, and proof of safe delivery is available, you must file any claims for reimbursement.
• We cannot guarantee the outcome of insurance claims. The carrier sets insurance limits.
• USPS Delivery Confirmation is acceptable evidence for proof of delivery by all major credit card processors if shipped to the credit card holder’s billing address.
• We are not responsible for shipping delays, including but not limited to delays caused by weather, lost or stolen packages, incorrect shipping or billing address, declined payment method, carrier-related delivery problems at the provided delivery address, or other delivery problems beyond our control.

International Shipping Terms and Conditions  (includes above)

• Import duties, taxes, and border fees or other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
• Customs clearance is not our responsibility; we are not responsible for failed shipments. We cannot provide follow-up support or refunds if the package doesn’t make it through.
• The safest way to ensure your order gets through is to ask your customs department beforehand.
• Delivery times are typically around 1 to 2 weeks due to customs processing; however, specific dates cannot be estimated or guaranteed.
• Happy Dog Naturals is not responsible for the package once it is in the hands of the shipping carrier.

Guarantees

Mite Avenge Multi-Packs carry a 30-day, no questions asked, 100% money-back satisfaction guarantee.

Please note: Because every dog’s situation is different, it is important to follow the appropriate treatment plan for your dog’s particular type of mange for at least three (3) weeks. (With Demodectic mites, full resolution may not be achieved within three weeks. However, you will see a reduction of symptoms or even notice a worsening of symptoms due to die-off effect, both of which are signs of progress that indicate you are on the right track.)

If, after applying Mite Avenge as directed, you feel that Mite Avenge has not benefited your pet, return the unused product and application components to us within your 30-day return period.

Single-bottle and extended-care Mite Avenge purchases carry no such guarantee and are non-refundable.

The 30-day return period ends 30 days from the date of delivery, as stated by the United States Postal Service.

Refunds

• Use of the refund policy is limited to one refund per customer and/or address.
• Refunds are limited to the purchase price of the product. Shipping charges, if any, are non-refundable.
• Refunds are posted to the original form of payment for the order.

Returns

• All returns postage is at the buyer’s expense.

Other merchandise returns

• Any claim or guarantee does not cover other products but may be returned under the following conditions:
• New, unopened products (other than Mite Avenge) that are still in resalable condition may be returned within your 30-day return period (see below).
• Used or opened products are not refundable and will be discarded without notice.
• Your return period ends 30 days from the date of delivery as recorded by the United States Postal Service.
• Use of refund policy is limited to one refund per customer and/or address.
• Refunds are limited to the purchase price of the product. Shipping charges, if any, are non-refundable.
• Refunds are posted to the original form of payment for the order.

We make no other warranties of any kind or nature, express or implied, respecting our products. Our liability is limited to the price of the product. We are not responsible or liable for consequential, incidental or other damages. Products purchased from Happy Dog Naturals are not intended for human use.

Return address:

Happy Dog Naturals
Returns Dept.
2009 6th Street West
Palmetto, FL 34221

We strongly recommend sending your return back by a means that offers package tracking.

Please include the packing list or order receipt to ensure the refund is credited properly.